POLICY

RETURN POLICY

We believe in setting the standard—not just for quality hair, but for transparent business.

Because of the intimate nature of our products and our high sanitation standards, we do not offer refunds or exchanges. All sales are final.

Every bundle is ethically sourced, personally inspected, and hand-processed with care. Once your order leaves our studio, it belongs to you. We stand behind the quality—and we ask that you stand behind your purchase.

ORDER CANCELLATIONS

If you need to make a change, it must be requested within 1 hours of placing your order. After that, your order enters processing and cannot be canceled or modified.

We appreciate your understanding as we prepare each order with precision and intention.

SHIPPING & DELIVERY

Every Aaliyah Princess Hair order is prepared with care, precision, and a promise of luxury from start to finish.

• Payment Clearance: Once your payment is received, please allow 2–3 business days for confirmation and verification before processing begins.
• Processing Time: After payment clears, all orders require 6–10 business days to be hand-prepared (excluding weekends and holidays).
• Shipping Carriers: We use trusted carriers like UPS, FedEx, and DHL for reliable delivery, both domestically and internationally.
• Delivery Timeline: Once shipped, most U.S. orders arrive within 2–5 business days.
• Tracking: You’ll receive an email with tracking details as soon as your order is en route.

Please note: We are not responsible for shipping delays once your order is in transit. For a smooth delivery experience, double-check your shipping address and track your package using the link provided.